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GSX 365

Aspect Description
Vendor
GSX 365
Details
Website
Term
Technical Monitoring
Purpose/ Statement
Sale/ Provide Information
Genre/ Research Methods
Descriptive website
Concept
Technical Monitoring
IT involved
Dashboard
Data Sources
Sensors ("robots")
(Research) Methods
Sensors deployed to each location that access endpoints and simulate user activity; then visualise & analyse results
Stakeholders
IT managers & System Admins
Goals
Anticipate and decrease technical performance issues (latency, uptime, routing) and reduce time2repair
Theoretical Warrant(s)
Not clear
Level of Analysis
Technical components
Side effects
None
Theoretical instantiation/ link function
None
Comparison with our model
This is a more technical tool. Which monitors the behavior of the tools (skype for business, Yammer, office 365 in general) to detect issues before those can affect employees.
Comment
technical tool; maybe we should skip this? It is unrelated to people analytics, except it connects to O365
People Analytics Wiki

Despite people analytics being a hype topic and attracting attention from both academia and practice, we found only few academic studies on the topic, with practitioners driving discussions and the development of the field. To better understand people analytics and the role of information technology, we performed a thorough evaluation of the available software tools. We monitored social media to identify and analyze the 41 people analytics tools listed here.

ERCIS Competence Center Smarter Work

The Competence Center Smarter Work supports organizations with the introduction, use and management of new communication and collaboration systems. We build on years of experience with transformation processes towards “Smarter Work”. We integrate individual and organizational perspectives in our research projects, inquiring about employees who use new technologies in their everyday work. Our research is characterized by the pursuit of long-term improvements. To this end, we seek a focused understanding of underlying organizational problems before pointing out customized options for action. Made possible by an interdisciplinary team of scientists from business, computer science, psychology, sociology, as well as practitioners from the IT industry.

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